904-824-5214 | 877-703-0432

Policies

Welcome to the Victorian House Bed and Breakfast, your home away from home. Your reservation includes lodging, a hot delicious breakfast, free parking, free WIFI and daily housekeeping service.

As a small lodging establishment, we do understand that sometimes travel plans may need to be modified or cancelled. For your convenience we have detailed our reservations and cancellation policies and ask that you honor your commitment to us as we to you so that we may continue to operate in a business-like manner.

RESERVATIONS:

A $50.00 non-refundable deposit is required to secure your reservation and charged on the valid MasterCard, Visa, Discover or American Express credit card provided at time of booking. The remaining reservation balance amount will be charged at least seven days prior to your stay, at least fourteen days prior when the reservation is during Holiday Period, Special Events or for multiple rooms.

Multiple room (3 or more rooms) reservations require a deposit equal to 50% of the entire reservation or the first night on each room for multiple night stay. The remaining reservation balance amount will be charged to the credit card provided fourteen (14) days prior to your stay.

The advertised room rate does not include the 6.5% Florida State and the 4% St. John's County tax added at time of booking.

A 2-night minimum stay on weekends and a 3-night stay during some Holiday periods or Special Events may be required. Rates based on single or double occupancy. Rates and policies may be subject to change and may vary during peak periods, holidays, special requests and events.

TARIFFS:

Rates are based on single and/or double occupancy (rates subject to change). The room rate does not include 6.5% State and 4% St. John's County taxes.

ARRIVAL/DEPARTURE:

Check in between 3:00 PM and 6:00 PM
Arrangements for Late arrivals after 6:00 PM must be pre-arranged by phone.
We thank you in advance for this courtesy. Tel: (904) 824-5214

Check out at the Victorian House on or before 11:00 AM.

Office hours: 9AM TO 9PM daily.
Guests staying at the Inn have 24hour access to Innkeepers.

CHILDREN:
The Inn is not suitable for children under the age 16. A child 16 years and older must be accompanied by an adult.

PET POLICY:
We are unable to accommodate pets at our Bed and Breakfast. If you are traveling with pets, give us a call and we will be happy to provide you with some local pet sitting facilities for your pet's overnight stays.

SMOKING INCLUDING E-CIGARRETE:
For the comfort & safety of all of our guests, the Victorian House is a nonsmoking, non-vaping (E-Cigarette) environment. A $250 surcharge if evidence of smoking, vaping or use of flame candles in the room.

TRIP INSURANCE:
We encourage guests to consider purchasing a form of travel insurance as a precaution in the event of an emergency impeding your travel plans that may cover accommodation losses. For your convenience, we have provided the following for your reference: Travel Guard Insurance , Allianz Travel Insurance and Insure My Trip.

CANCELLATION:

Direct Bookings:
Cancellation ten (10) days prior to arrival a cancellation fee equal to the first night stay charged; seven (7) days or less, no show or early departure, charged for the full amount of your reservation. A $50 per room cancellation fee charged if cancelling outside of fourteen (14) days prior to arrival.

Third Party Bookings:
Cancellation fourteen (14) days prior to arrival will be charged equal to the first night stay.
Ten (10) days or less, no show or early departure will be charged for the full amount of the reservation.

Reservations cancelled with less than seven-day notice will receive a coupon valid for one year, minus a $50.00 cancellation fee, only if another party can rebook all room nights. Any room nights not rebooked are non-refundable.

Multiple room reservations: cancellation fees are charged per room for each individual room contained within a multiple room reservation.

HOLIDAYS & SPECIAL EVENT PERIODS and MULTIPLE-ROOM BOOKINGS:
Thirty (30) day advance notice of cancellation is required during holiday and special event periods and when multiple rooms are reserved. When cancelling a multiple room reservation a per room cancellation fee will be applied.

THIRD PARTY GIFT CARD OR CERTIFICATE:
Please note that if you choose to cancel a reservation that paid with a Third Party Gift Card or Certificate, your refund will be in the form of a Victorian House Bed and Breakfast Coupon. It is not possible to refund to a Third Party Gift Card. There are no cash or credit refunds.

HURRICANE POLICY:

We cannot be responsible for interruptions, delays, cancellations or inconveniences in your trip due to the weather. However, if you have confirmed your reservation and you are due to arrive within 24 hours and an evacuation order by the City of Saint Augustine due to a hurricane warning is in effect, you will receive a full refund or transfer any deposits to a future stay. If you have already arrived in the City of Saint Augustine and an evacuation order is placed, you will receive a refund for the unused portion of your stay. Please note that in the event that the City of Saint Augustine has issued a hurricane evacuation order, you must leave the City, no exception. If you choose not to use your reservation due to an impending storm, but an evacuation notice in the City of Saint Augustine is not in effect, a refund cannot be offered and our standard cancellation policy applies.

TRIP INSURANCE:
We encourage guests to consider purchasing a form of travel insurance in the event an emergency arises impeding your travel plans. Some credit card companies and membership benefits may have a travel insurance option that covers accommodation losses and travel expenses due to weather including hurricanes, sudden illness, etc. For your convenience, we have provided the following links to Travel Guard Insurance , Insuremytrip, and Allianz Travel Insurance, .

Come stay and unwind with us, you will discover another reason to love Saint Augustine!


Terms and conditions of these policies may be modified from time to time and rates and restrictions may be subject to change.

COPYRIGHT
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