HOLIDAYS & SPECIAL EVENT PERIODS and MULTIPLE-ROOM BOOKINGS
Thirty (30) day advance notice of cancellation is required during holiday and special event periods and when multiple rooms are reserved. When cancelling a multiple room reservation, a per room cancellation fee will be applied.
THIRD PARTY GIFT CARD OR CERTIFICATE:
Please note that if you choose to cancel a reservation that you paid with a Third-Party Gift Card or Certificate, the Gift Card or Certificate value will be applied towards your cancellation fee. It is not possible to refund to a Third-Party Gift Card. There are no cash or credit refunds. Please note that we no longer accept Bedandbreakfast.com Gift Cards.
We cannot be responsible for interruptions, delays, cancellations, or inconveniences in your trip due to the weather. However, if you have confirmed your reservation and you are due to arrive within 24 hours, and an evacuation order by the City of Saint Augustine due to a hurricane warning is in effect, you will receive a full refund or transfer any deposits to a future stay. If you have already arrived in the City of Saint Augustine and an evacuation order is placed, you will receive a refund for the unused portion of your stay. Please note that in the event the City of Saint Augustine has issued a hurricane evacuation order, you must leave the City, no exception. If you choose not to use your reservation due to an impending storm, but an evacuation notice in the City of Saint Augustine is not in effect, a refund cannot be offered and our standard cancellation policy applies.
We encourage guests to consider purchasing a form of travel insurance in the event an emergency arises impeding your travel plans. Some credit card companies and membership benefits may have a travel insurance option that covers accommodation losses and travel expenses due to weather including hurricanes, sudden illness, etc. For your convenience, we have provided names of some insurers: Travel Guard Insurance, Allianz Travel Insurance, and InsureMyTrip.
EARLY DEPARTURES AND NO-SHOWS:
Early departures and no-shows will also be charged the full amount of the reservation.
A $50.00 non-refundable deposit is required to secure your reservation and charged on the valid MasterCard, Visa, Discover or American Express credit card provided at time of booking. The remaining reservation balance amount will be charged at least seven days prior to your stay, fourteen days prior when the reservation is during Holiday Period, Special Events or for multiple rooms.
The advertised room rate does not include the 6.5% Florida State, 5% Tourism Tax and .5% St. John’s County Sales tax added at time of booking.
A 2-night minimum stay on weekends and a 3-night stay during some Holiday periods or Special Events may be required. Rates based on single or double occupancy. Rates and policies may be subject to change and may vary during peak periods, holidays, special requests, and events
MULTIPLE room (2 or more rooms) reservations require a deposit equal to 50% of the entire reservation or the first night on each room for multiple night stay. The remaining reservation balance amount will be charged to the credit card provided fourteen (14) days prior to your stay.
Check in between 3:00 PM and 6:00 PM
Arrangements for Late arrivals after 6:00 PM must be pre-arranged by phone.
We thank you in advance for this courtesy. Tel: (904) 824-5214
Check out: 11:00 AM.
Office hours: 9AM TO 9PM daily.
Guests staying at the inn have 24-hour access to Innkeepers.
Victorian House Bed & Breakfast is not suitable for children under the age 12. A child 12 years and older must be always accompanied by an adult.
We are unable to accommodate pets at our bed and breakfast. If you are traveling with pets, give us a call and we will be happy to provide you with some local pet sitting facilities for your pet’s overnight stays.
SMOKING INCLUDING E-CIGARRETE:
For the comfort & safety of all of our guests, Victorian House Bed & Breakfast is a nonsmoking, non-vaping (E-Cigarette) environment. A $250 surcharge will be incurred, if there is evidence of smoking, vaping or use of flame candles in the room.
Limited onsite parking & (2) loading/unloading spots. Our second parking lot is 2 1/2 blocks from the inn. No charge for parking based on one car per room. The owner of any vehicle parked at Victorian House Bed & Breakfast and/or The Bridge Street Lot shall assume all risk & responsibility for their vehicle & any loss or damage to any such vehicle and/or its contents, guest will hold harmless Mojomist, LLC dba Victorian House Bed & Breakfast for the safety, care or protection of any such vehicle and/or its contents. If you are traveling with multiple vehicles, please let us know at time of booking and we will do our best to procure additional parking. There may be a nominal fee.
Please visit our website for more details on the terms and conditions policies.
Rates/policies are subject to change and vary during high impact periods and special requests. *A 30-day cancellation notice is required on whole house bookings and for some holidays and special events.
All images that are contained on this site are copyrighted and may not be used in any form without prior licensing.
3:00 PM – 6:00 PM – If arriving outside of check-in times, please call to make arrangements.
Payment for retail items and gift certificates is collected at the time of purchase.
CREDIT CARD SECURITY:
Your credit card information is stored and processed securely.
COVID – 19 UPDATE: STANDARDS – BEST PRACTICES AND PROCEDURES:
The health and well-being of our guests and staff is of utmost importance to us here at Victorian House Bed & Breakfast! We recognize the need to do all we can to ensure the safety and health of our guests and associates. We continue to closely monitor and follow guidelines from the Florida Department of Health and the CDC. We have taken additional steps to surpass the standards set forth for our industry in hygiene and cleanliness. To help prevent the spread of Coronavirus (COVID-19), we have implemented the following: All of our employees are required to wear masks and gloves during breakfast and room service. We have added signage throughout the property to remind everyone about social distancing and the need to frequently wash hands and use sanitizer. Cleaning and Sanitizing of General Areas: We have increased the cleaning of high-touch surface areas with disinfectants, including the dining room, living room, door handles, light switches, etc. Check-In Procedure: There will be a limit of one guest/couple with one innkeeper behind the desk. Pens and room keys will be wiped down and sanitized before and after each guest or each time a staff member comes in contact with these items. Guest Rooms: In addition to the rooms being cleaned and disinfected after each guest has departed, we now have a two-hour complete room sanitizing process before any guest is allowed to re-enter. In room concierge books, brochures have been removed from each guest room. Daily housekeeping service will not be available to minimize staff entry into the rooms. Towel and amenity replacement is available upon request by 4pm daily. Should you require housekeeping, please notify us at breakfast. Food & Beverage: To maintain the health safety of our guests, we have modified our breakfast seating to maintain 6-foot social distancing. In order to accomplish this, preferred breakfast times may be selected at time of check in, based on availability.
Victorian House Bed & Breakfast (“us”, “we”, or “our”) operates the https://www.victorianhousebnb.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection And Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email Address
- First Name and Last Name
- Phone Number
- Address, State, Province, ZIP/Postal Code, City
- Cookies and Usage Data
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Tracking & Cookies Data
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Victorian House Bed & Breakfast uses the collected data for various purposes:
- To provide and maintain the Service
- To notify you about changes to our Service
- To allow you to participate in interactive features of our Service when you choose to do so
- To provide customer care and support
- To provide analysis or valuable information so that we can improve the Service
- To monitor the usage of the Service
- To detect, prevent and address technical issues
Transfer Of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
Disclosure Of Data
Victorian House Bed & Breakfast may disclose your Personal Data in the good faith belief that such action is necessary to:
- To comply with a legal obligation
- To protect and defend the rights or property of Victorian House Bed & Breakfast
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service or the public
- To protect against legal liability
Security Of Data
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
Links To Other Sites
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
By Email: firstname.lastname@example.org
By Phone: 904-824-5214